Privacy Policy

Jamie Penner Music respects your privacy. This policy explains how personal information is handled when you visit this website, place an order, submit a contact form, submit a licensing inquiry, request support, or access a digital download.

Information collected

This website may collect information you provide directly, including your name, email address, billing and shipping information, order details, payment method selection, licensing inquiry details, contact form messages, support requests, and download access records.

The website may also collect technical and usage information needed to operate, secure, and understand the site, such as session information, timestamps, IP address, approximate location, browser and device details, referral source, page views, site interactions, cart activity, order-status access, download-link use, and security logs.

How information is used

Personal information is used to process orders, calculate shipping, deliver digital downloads, send order confirmations and status updates, respond to support requests, respond to licensing inquiries, prevent fraud or misuse, maintain order records, and operate the website securely.

Order, payment, support, and download records may also be retained where needed for legal, tax, accounting, fraud-prevention, troubleshooting, and administrative purposes.

Payment processing

Credit card and supported express-payment transactions are processed through Stripe. Jamie Penner Music does not store full credit card numbers on this website.

Interac e-Transfer orders are handled manually. Order details and payment status are recorded so the order can be fulfilled after payment is confirmed.

Digital download access

Digital products are delivered through secure download links after payment confirmation. The system may record download-link access, link usage, expiry, and download-count information to manage access and handle support requests.

Shipping

Physical CD orders require shipping information so orders can be prepared and shipped. Shipping information may be used with Canada Post or another applicable shipping provider for fulfillment and delivery.

Email communication

This website sends transactional emails related to orders, payment status, shipping status, digital downloads, licensing inquiries, contact requests, and support. These service messages are required to complete or support the customer’s request.

At checkout, customers may separately choose to receive occasional promotional email about new music, releases, articles, and Jamie Penner Music news. This option is not preselected and is not required to complete a purchase. The date, source, exact wording or wording version, and limited technical information associated with that consent may be retained so the permission can be documented. Customers may unsubscribe from promotional email at any time.

Purchase dates may also be retained to determine whether a current customer relationship permits limited promotional communication under applicable law. An unsubscribe request overrides any customer-relationship permission for promotional email.

Cookies, sessions, and website analytics

The website uses essential cookies or session data to operate the cart, checkout, admin area, order status page, and download access features.

The website also uses Google Analytics 4 through Google Tag Manager to understand traffic sources, page use, music-preview activity, streaming and licensing link clicks, shopping activity, and completed website actions. Google may process technical and usage information under its own privacy terms. Analytics data is used to evaluate and improve the website; Jamie Penner Music does not sell this information.

No public customer account login is included in this site. An optional promotional-email consent choice is available during checkout.

Sharing information

Jamie Penner Music does not sell personal information.

Personal information may be shared only where needed to operate the website and fulfill requests, such as with payment processors, shipping providers, email delivery services, website hosting providers, technical support providers, or legal, tax, accounting, and compliance advisors where required.

Retention

Order, payment, download, inquiry, and support records may be retained for as long as reasonably needed for fulfillment, support, legal, accounting, tax, fraud-prevention, troubleshooting, and administrative purposes.

Access and correction

You may contact Jamie Penner Music to request access to or correction of personal information associated with your order, inquiry, or support request, subject to reasonable verification and any legal retention requirements.

Contact

Privacy questions may be sent to support@jamiepenner.com.